Privacy Policy — bantubet

1 Data Controller

bantubet ("we", "us", "our") is the data controller responsible for the personal information collected through the bantubet website and associated mobile platform. As data controller, bantubet determines the purposes for which and the means by which personal data is processed.

This Privacy Policy applies to all players who access the bantubet platform from Bangladesh and any other jurisdiction in which the platform is available. It covers personal data collected through account registration, deposits, gameplay, customer support interactions, and your general use of the bantubet website.

By creating an account on bantubet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not create an account or use the platform.

This Privacy Policy is reviewed and updated periodically. The "Last Updated" date displayed in the page header reflects the most recent revision. Material changes to this policy will be communicated to registered players by email or on-site notification at least seven (7) days before they take effect.

2 Information We Collect

bantubet collects personal data through several channels: information you provide directly during registration and account management, information generated automatically as you use the platform, and information received from third-party payment providers and identity verification services.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including division and district within Bangladesh), email address, and mobile phone number.
• Identity verification documents: Copies of government-issued photo ID (National ID card, passport, or driving licence) and proof of address submitted during KYC verification.
• Payment information: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank), and international card details (Visa, Mastercard) where applicable. Full card numbers are never stored on bantubet servers — payment processing is handled by certified third-party payment processors.
• Communications: The content of messages, emails, and live chat conversations you initiate with our support team.
• Responsible gaming self-declarations: Any self-reported information you provide when setting deposit limits, requesting cool-off periods, or requesting self-exclusion.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on each page, navigation paths, search queries entered, games launched, bet history, session duration, and login timestamps.
• Location data: Approximate geolocation derived from your IP address, used to verify that access is from an eligible jurisdiction. We do not collect precise GPS-level location data.
• Cookie and tracking data: Session tokens, preference cookies, and anonymous analytics identifiers as described in Section 5 of this policy.

2.3 Information from Third Parties

• Payment providers: Transaction confirmation references, payment status updates, and fraud signals from bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification services: Verification results from third-party KYC providers where we use automated document checking services.
• Fraud prevention partners: Risk scores and flagging data from third-party fraud detection services used to protect the platform and its players.

3 How We Use Your Data

bantubet uses the personal data we collect for the following specific purposes. We will not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent.

3.1 Account Management & Service Delivery

We use your registration and contact data to create and maintain your player account, authenticate your logins, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts, settle bets and display game results, and provide customer support when you contact us. This processing is necessary for the performance of the contract between you and bantubet.

3.2 Identity Verification & Fraud Prevention

We use your identity documents, payment method information, IP address, and device data to verify your identity during KYC checks, detect and prevent fraudulent transactions, identify duplicate accounts, and prevent money laundering. This processing is necessary to comply with our legal obligations and to protect the legitimate interests of bantubet and its players.

3.3 Responsible Gaming Compliance

We use your gameplay data, session duration, deposit frequency, and any self-declared information to monitor for patterns consistent with problem gambling, enforce deposit limits and self-exclusion periods you have requested, and proactively offer responsible gaming resources where our systems identify potential risk. This processing is based on our legal obligations under responsible gaming standards and on the vital interests of our players.

3.4 Platform Improvement & Analytics

We use anonymised and aggregated usage data to understand how players navigate the platform, identify technical issues, improve game and feature performance, and make product development decisions. This analytics processing uses data that cannot identify you personally and is based on our legitimate interests in improving the platform for all players.

3.5 Marketing Communications

With your explicit consent, we may send you promotional emails and SMS messages about bonuses, free bets, BPL cricket season offers, Eid promotions, Pohela Boishakh specials, and other relevant campaigns tailored to players in Bangladesh. You may withdraw your marketing consent at any time by contacting support or by using the unsubscribe link in any marketing email. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

3.6 Legal & Regulatory Compliance

We may be required to process and retain your personal data to comply with applicable laws, respond to lawful requests from authorities, resolve legal disputes, and enforce our Terms & Conditions. Such processing is based on legal obligation and legitimate interest in protecting bantubet's legal position.

4 Data Sharing & Third Parties

bantubet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in accordance with this Privacy Policy.

4.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary payment reference data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and international card processors. These partners operate under their own privacy policies and are independently regulated as financial service providers.

4.2 Game Software Providers

The casino games on bantubet are operated by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token and your anonymised player ID are passed to the relevant game provider to authenticate the session and record game outcomes. Game providers do not receive your full name, payment details, or contact information.

4.3 Identity Verification & KYC Services

Where we use third-party KYC and identity verification providers to process your submitted documents, your identity documents and personal data are shared with those providers solely for the purpose of completing the verification check. KYC providers are contractually prohibited from retaining your documents beyond the period necessary to complete verification.

4.4 Fraud Detection & Security Services

We share IP addresses, device fingerprints, and transaction patterns with specialist fraud prevention partners to detect and block fraudulent activity. This data is shared under strict data processing agreements and is used only for fraud prevention purposes.

4.5 Legal Disclosures

We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, court order, or lawful authority. We will notify you of any such disclosure where we are legally permitted to do so.

5 Cookies & Tracking Technologies

bantubet uses cookies and similar tracking technologies to operate the platform, maintain your session, remember your preferences, prevent fraud, and collect anonymous usage analytics. This section explains the types of cookies we use and how you can manage them.

5.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember user preferences across sessions, and to provide information to site operators about how the site is being used. Cookies cannot execute programmes or deliver viruses to your device.

5.2 Types of Cookies We Use

5.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain types, or delete cookies after each session. Please note that disabling essential cookies will prevent you from logging into your bantubet account and will impair the functionality of the platform. Disabling analytics and preference cookies will have no impact on your ability to use the core platform.

Detailed instructions for managing cookies in the most common browsers (Chrome, Firefox, Edge, Safari, Opera) are available in each browser's help documentation. On mobile devices, cookie preferences are typically managed through your device's browser app settings.

6 Data Retention

bantubet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold:

Once a retention period has expired, personal data is either securely and permanently deleted or, where deletion is not technically feasible, anonymised so that it can no longer be linked to any individual player. Self-exclusion records are retained indefinitely as a permanent safeguard to prevent re-registration by players who have requested permanent exclusion.

6.1 Inactive Accounts

Accounts that have had no login activity for twelve (12) consecutive months are classified as inactive. bantubet will send a re-engagement notification to the email address on the account before applying an inactivity administration fee (as described in our Terms & Conditions). If no activity is recorded for a further twelve (12) months following the inactivity notification, the account will be formally closed and data retention periods will begin to run from the account closure date.

7 Your Privacy Rights

As a player at bantubet, you have a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently. To exercise any of the rights described below, please contact our support team at support@bantubet with the subject line "Data Rights Request".

7.1 Right of Access

You have the right to request a copy of all personal data bantubet holds about you. Upon receipt of a verified access request, we will provide a structured, machine-readable export of your data within thirty (30) days. There is no charge for a first access request in any twelve-month period.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please note that corrections to identity-sensitive data (name, date of birth) may require re-submission of identity documents to verify the change.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw your consent (for consent-based processing), or where the data has been processed unlawfully. Please note that we may be unable to fulfil erasure requests where retention of the data is required by law — for example, financial transaction records that must be retained under anti-money laundering legislation.

7.4 Right to Restriction

You may request that we restrict the processing of your personal data while the accuracy of the data is being contested, while an objection to our legitimate interest processing is being assessed, or where processing has been found to be unlawful but you prefer restriction over deletion.

7.5 Right to Data Portability

Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that we transmit that data directly to another data controller where technically feasible.

7.6 Right to Object

You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

7.7 Rights Related to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a marketing opt-out request, we will cease all marketing communications within two (2) business days.

8 Data Security

8.1 Technical Safeguards

bantubet implements a range of technical security measures to protect the personal data we hold. These include TLS/SSL encryption for all data transmitted between your device and our platform, AES-256 encryption at rest for sensitive data fields including identity documents and payment references, firewalls and intrusion detection systems protecting our server infrastructure, multi-factor authentication requirements for internal staff access to player data, and regular automated vulnerability scanning and penetration testing of platform components.

8.2 Organisational Safeguards

Access to player personal data within bantubet is restricted on a strict need-to-know basis. Only staff whose job function requires access to specific categories of player data are granted that access. All staff with access to player data receive regular privacy and security training and are bound by confidentiality obligations. Third-party service providers are vetted for their data security practices before being granted any access to player data.

8.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bantubet will notify affected players without undue delay. Our internal breach response procedure includes immediate containment, risk assessment, notification to affected players and relevant authorities where required, and a post-incident review to prevent recurrence. Notification will be sent to the email address registered on your account.

8.4 Your Role in Data Security

While bantubet takes all reasonable technical and organisational precautions to safeguard your data, the security of your account also depends on the steps you take to protect your login credentials. You should use a strong, unique password for your bantubet account, never share your username or password with anyone, log out of your account when using shared or public devices, and contact bantubet support immediately if you suspect that your account has been accessed without your authorisation.

8.5 Contact for Privacy Matters

If you have any questions, concerns, or complaints about how bantubet handles your personal data, or if you wish to exercise any of the data rights described in Section 7, please contact our support team. Email: support@bantubet. Our support team is available 24 hours a day, 7 days a week, and will escalate all formal data rights requests to our data protection point of contact for handling within the statutory timeframes.