Responsible Gaming
at bantubet

1 Our Commitment to Safe Play

bantubet believes that gambling should always be an enjoyable leisure activity — never a source of financial hardship or emotional distress. We are committed to operating a platform where every player in Bangladesh can engage with our casino games, cricket betting, and slots in a manner that is safe, informed, and fully within their personal control.

Responsible gaming at bantubet is not simply a checkbox exercise. It is an ongoing, active programme that includes player monitoring systems, account-level protective tools, staff training, and partnerships with recognised problem-gambling support organisations. We review our responsible gaming procedures regularly and update them to reflect the latest best practices in player protection.

We firmly believe that the vast majority of our players enjoy gambling as a form of entertainment. However, we also recognise that for a small number of people, gambling can become a problem. For those players, bantubet is committed to providing every possible resource — quickly, discreetly, and without judgement — to help them regain control or step away from gambling entirely.

This Responsible Gaming page explains all of the tools available to you, the warning signs you should be aware of, and how to access professional help if you or someone you know is experiencing a gambling-related problem.

2 18+ Age Restriction

Access to real-money gambling on bantubet is restricted to players who are 18 years of age or older. This is a strict, non-negotiable requirement that applies to every player, regardless of location within Bangladesh or the type of game being played.

Age Verification Process

During the KYC (Know Your Customer) verification process, all players are required to submit a valid government-issued photo ID document proving that they are 18 years of age or older. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Bangladesh driving licence

Deposits may be accepted prior to age verification being completed, but withdrawals will not be processed and game access may be restricted until identity and age have been verified to the satisfaction of bantubet's compliance team. If verification documents are not submitted within 72 hours of account registration, the account will be suspended until verification is complete.

Underage Gambling Prevention

If you are a parent or guardian and you have reason to believe that a person under the age of 18 in your household has accessed or is attempting to access bantubet, please contact our support team immediately at support@bantubet. We will take all appropriate action, including immediate account closure, with full discretion.

We also strongly recommend that parents and guardians use reputable parental control and internet filtering software to restrict access to gambling websites for minors sharing the same device or internet connection.

3 Responsible Gaming Tools

bantubet provides a comprehensive suite of responsible gaming tools that you can access directly from your account settings at any time. These tools are designed to help you keep gambling fun and within limits that are right for you. All tools are free, immediately effective, and available 24 hours a day.

How to Access These Tools

All responsible gaming tools are accessible from your account dashboard under the "Responsible Gaming" or "Account Settings" section after logging in. If you have difficulty locating any tool or require assistance setting up a limit or time-out, please contact our support team via live chat or by emailing support@bantubet. Our agents are trained to assist you promptly and without judgement.

4 Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It often develops gradually, making it difficult for the individual to recognise the signs in themselves. The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or in someone you know, we encourage you to seek help immediately.

A Simple Self-Check

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use one of our responsible gaming tools or speak to a professional:

• Have you ever gambled with money that was intended for essential household expenses such as rent, food, or utility bills?
• Have you ever felt the need to gamble with larger and larger amounts of money to get the same feeling of excitement?
• Have you gambled to try to recover money you have lost on a previous occasion?
• Has gambling ever caused a serious argument with a family member or partner?
• Have you ever felt guilty, ashamed, or depressed after a gambling session?
• Have you ever taken time off work or study because of gambling?

Remember: recognising a gambling problem is the first and most important step toward resolving it. There is no shame in asking for help. bantubet's support team, as well as the external organisations listed in Section 7, are ready to assist you.

5 Self-Exclusion

Self-exclusion is a formal commitment to stop gambling on bantubet for a defined period. It is one of the most powerful tools available to players who feel that their gambling is out of control. bantubet takes self-exclusion requests extremely seriously and implements them immediately upon receipt.

Available Self-Exclusion Periods

• 6 months — a minimum cooling-off period suitable for players who want a structured break
• 1 year — recommended for players who have experienced significant financial or personal harm
• 3 years — for players who require a longer-term commitment away from gambling
• Permanent (lifetime exclusion) — for players who wish to stop gambling permanently and never return

What Happens During Self-Exclusion

When your self-exclusion takes effect, the following actions are implemented immediately:

• Your account is locked and you cannot log in for the duration of the exclusion period
• Your account details are suppressed from all marketing lists — you will receive no promotional emails, SMS messages, or bonus notifications
• Any pending withdrawal requests will be processed to your registered bKash, Nagad, Rocket, or bank account
• Your account balance is preserved in full throughout the exclusion period
• Attempts to create a new account during the exclusion period will be identified and blocked using the personal details on file

How to Request Self-Exclusion

You can request self-exclusion in two ways:

1. Via your account settings: Navigate to Account > Responsible Gaming > Self-Exclusion and select your preferred exclusion period. The exclusion will take effect within minutes.
2. Via the support team: Contact our support team by live chat or by emailing support@bantubet with the subject line "Self-Exclusion Request". State your registered email address, full name, and preferred exclusion period. Our team will process the request within one hour.

Ending a Self-Exclusion Period

Self-exclusion periods shorter than permanent exclusion can be reversed after the chosen period has fully elapsed. To reactivate your account after a self-exclusion, you must contact our support team directly. There is a mandatory 24-hour reflection period between your reactivation request and account access being restored. Permanent exclusions cannot be reversed under any circumstances.

6 Protecting Minors

Protecting children and young people from accessing gambling content is a responsibility that bantubet takes with the utmost seriousness. In addition to our mandatory age verification process, we strongly encourage parents, guardians, and any adult sharing a device or internet connection with a minor to take the following precautions.

Recommended Steps for Parents and Guardians

• Never leave a device logged in to your bantubet account unattended when children are present
• Use a strong, unique password for your bantubet account and do not share it with anyone in your household
• Enable device-level screen time controls and content restrictions on smartphones and tablets used by children
• Install dedicated parental control software to block access to gambling websites at the network or device level
• Have open, age-appropriate conversations with teenagers about the risks of gambling and the legal age requirement of 18+

Parental Control Software

Several reputable parental control and internet filtering tools are available that can effectively block access to gambling content across all devices in your home. These tools work on smartphones, tablets, laptops, and desktop computers and are relatively straightforward to configure.

Reporting Underage Account Attempts

If you are aware of a person under 18 who has registered or is attempting to register on bantubet, please report this to us immediately at support@bantubet. We investigate all such reports thoroughly and take immediate action including permanent account closure and, where required, referral to the appropriate authorities.

7 Support & Help Resources

If you feel that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to seek professional help. The following types of organisations specialise in providing confidential, non-judgemental support to people affected by problem gambling and their families.

Types of Professional Support Available

Problem gambling support typically falls into several categories, all of which are available in Bangladesh or via international remote services:

• Counselling and therapy: One-on-one sessions with a trained counsellor who specialises in addiction and gambling disorders. Sessions can help you understand the root causes of your gambling behaviour and develop strategies to regain control.
• Support groups: Peer-led groups where individuals share their experiences with problem gambling in a safe, confidential environment. The shared experience of others who have faced the same challenges can be profoundly helpful.
• Financial counselling: For players in Bangladesh who have accumulated debt as a result of gambling, financial counsellors can assist with debt management plans, negotiation with creditors, and budgeting. Services are available through many NGOs operating in Dhaka, Chittagong, Sylhet, and other major cities.
• Crisis helplines: If you are in immediate distress, crisis helplines staffed by trained volunteers can provide immediate emotional support and connect you with local resources.
• Online resources: A wide range of self-help materials, self-assessment tools, and guided recovery programmes are available online in English and are accessible from anywhere in Bangladesh.

Talking to Someone You Trust

Sometimes the most important first step is simply telling a trusted friend, family member, or colleague about what you are experiencing. Problem gambling thrives in secrecy. Breaking that silence — even in a small way — can be a powerful catalyst for change. If you are not ready to contact a professional organisation, start with someone you trust.

8 Contact Our Support Team

If you need to activate any responsible gaming tool, request a self-exclusion, report an underage account, or simply want to talk to someone about your gambling habits, our English-speaking support team at bantubet is available 24 hours a day, 7 days a week — including public holidays in Bangladesh.

How to Reach Us

• Live Chat: The fastest way to reach us. Log in to your bantubet account and open the live chat widget. A trained support agent will respond within seconds during peak hours and within two minutes at all other times.
• Email: Send a message to support@bantubet. We respond to all emails within one business day. For urgent responsible gaming matters such as self-exclusion requests, please include "URGENT — RESPONSIBLE GAMING" in the subject line and we will prioritise your request.

What Our Support Team Can Help With

• Setting up or modifying deposit limits, loss limits, or session time limits
• Activating a time-out or cool-off period
• Processing a self-exclusion request
• Reporting a suspected underage account
• Providing information about external counselling and support services
• Answering questions about your account activity and transaction history
• Any other responsible gaming concern you wish to discuss